Uber India is still Non-Responsive, can’t believe it [Updated]

Not a lot to write but worthy enough to share.

After the recent unfortunate incident of Rape by one of the Uber drivers, (http://www.firstpost.com/india/full-text-uber-india-releases-statement-delhi-rape-case-1837919.html), everyone thought that Uber would do something about it. The banning was a knee-jerk reaction by ‘Delhi Government’ but they needed to do something, at least some response which people can see as a response.

Uber came out with a statement
Below is the statement issued by the taxi service:
Our thoughts are with the victim of this terrible crime and we are working with the police as they investigate. We will assist them in any way we can. It is also our policy to immediately suspend a driver’s account following allegations of a serious incident, which we have done.
Safety is Uber’s highest priority and in India, we work with licensed driver-partners to provide a safe transportation option, with layers of safeguards such as driver and vehicle information, and ETA-sharing to ensure there is accountability and traceability of all trips that occur on the Uber platform.
– Evelyn Tay, Uber Spokeswoman

Yesterday, I recd the following email from Uber

Two snapshots for posterity (and to document the date and time of Uber’s email)

Mail from Uber  sent on Dec 11 evening
Mail from Uber sent on Dec 11 evening

And more of the message

Well crafted message
Well crafted message

I felt better and hoped for better. As I finished reading the message it said very clearly in the end that if I have any questions then I can just reply back to this email or send a tweet.

And I did that
And I did that

And I did reply to the email on Friday morning. The only reason I wrote it to see if they really respond. My whole premise was on the fact that this particular driver was already ‘FLAGGED’ by one of the commuters, Nidhi Shah,in the past. Here is the source of the story – http://www.huffingtonpost.in/2014/12/10/uber-rape-case_n_6298094.html

And here are the tweets by Nidhi

Uber customer tweets and alerts about the potential danger
Uber customer tweets and alerts about the potential danger

So Über knows that they were alerted and they should have paid attention. So now they are writing to their customers and assuring them of a response, So I wrote a small email,

Message to Uber
Message to Uber

I sent this at 1000 hrs on Dec 12, 2014. As I write this post, it is 1800 hrs on Dec 13. More than 32 hours and no response.

Makes me think that Uber (or at least Uber India) is still non-responsive. Sad.

————————————
Update on Dec 19

So I finally heard back, after 6 days. My guess is that they were trying to hire community managers (And my guess is that this person could be on a contract to kind of respond and keep SoMe community pacified than any real hands-on support)

Here is the response

It took them 6 days to compose this
It took them 6 days to compose this

And as you could see, there is no mention of being apologetic for responding after 6 days. I am gonna get my money off PayTM now.

Traveller’s Guide To Beer: Where to drink the cheapest beer

I am a traveler and I love my pint of local Beer. Well, if you do or if you at least want to know more it then this post is for you. The genesis of this post is an email which I got from a web-acquaintance where he shared a rich Infographic on traveller and beer. The source is http://comparisons.financesonline.com/beer-prices-around-the-world-compared/. Thank you David.

So I thought that I would share it with you all so here it goes.

Screen Shot 2014-06-26 at 1.51.19 pm

Where to get the cheapest beers ?

And the winners are mostly in Asia. Ukraine, Vietnam, Combodia and China.
Continue reading Traveller’s Guide To Beer: Where to drink the cheapest beer

India e-Commerce News – 6 Key highlights from two Industry surveys

So Indian E-commerce continues to explode. You would have noticed the news around Flipkart and Myntra wedding (ok, consolidation). The Private Equity (PE) market did see this as a way to show some progress on individual balance sheets since both Tiger and Accel hold significant stake in both companies. But all said, Flipkart continues to do a brisk business, and hopefully some day all the key investors would make a lot of money.

I recently read two surveys and thought that I would present a bulleted list of key highlights and also some cool info graphics.

Source
1. First one is from YourStory.com and Kalaari Capital. YourStory is a news/content side around entrepreneurial stuff, led by Shradha Sharma. ‘Kalaari Capital‘ is a VC firm (160 MN, Bangalore).

2. Second source is from the 2nd edition of Cashkaro Online Shopping Trends.

Time for key highlights.

Continue reading India e-Commerce News – 6 Key highlights from two Industry surveys

Launching STATE.com – A quick review

Recently I got an invite to try and review state.com and so I did. Here is a short review and my recommendations.  If you are looking for a much deeper, longer, detailed review of something then I am up for it. Just putting a plug for more work.

Before we begin the walk-through, lets pause for a moment and take a look around the new modes of communication which are gaining ground. Mostly termed as ’Social Media’, these are the places where small communities, set of friends or even as individuals hang-out and share opinions, thoughts. They read and reflect, get influenced and then influence others, build opinions and in extreme cases, define and drive large movements. Whether it is the all encompassing Facebook and Twitter or lesser known Quora, these are all around us. As a social animal, these websites or cloud hosted software programs provide us an platform to exchange ideas, to test ideas, to converse and meet our inherent need to socialise. Before I moved my blog to nandanjha.com, I had a blog at blogspot which I started in 2005 and though its been about 10 years, the yearning for a comment (or a Like in FB parlance) is same as what was there many years back. This latent, inner need is so ingrained in us that we keep looking for newer, better means to fulfil this. State.com seems like another step  in that direction.

Continue reading Launching STATE.com – A quick review

Why AAP is contesting across India in ‘General Elections – 2014’ ?

Why AAP is contesting for 2014 Lok Sabha elections ? Why did they not run Delhi, did a good job and then reach elsewhere? Did AAP get too ambitious down the way? Does this mean that they really do not want to govern since there is no possibility of them winning seats in double digits, forget getting close to 50 or more. Are they fighting to spoil the game of a particular party ?

Too often these question have been asked. As an Aam Aadmi movement enthusiast, I share my perspective. AAP’s spokespersons Arvind Kejriwal and Yogendra Yadav have often clarified on why fighting nationally is important. In keeping with the healthy culture of questioning and debate, it is not something which AAP can ignore.

So here is my attempt at taking a stab at it. This is no official version and is rumbling of someone who has developed interest in politics, post AAP.

Banaras - Where it all ends finally
Banaras – Where it all ends finally

Continue reading Why AAP is contesting across India in ‘General Elections – 2014’ ?