Uber India is still Non-Responsive, can’t believe it [Updated]

Not a lot to write but worthy enough to share.

After the recent unfortunate incident of Rape by one of the Uber drivers, (http://www.firstpost.com/india/full-text-uber-india-releases-statement-delhi-rape-case-1837919.html), everyone thought that Uber would do something about it. The banning was a knee-jerk reaction by ‘Delhi Government’ but they needed to do something, at least some response which people can see as a response.

Uber came out with a statement
Below is the statement issued by the taxi service:
Our thoughts are with the victim of this terrible crime and we are working with the police as they investigate. We will assist them in any way we can. It is also our policy to immediately suspend a driver’s account following allegations of a serious incident, which we have done.
Safety is Uber’s highest priority and in India, we work with licensed driver-partners to provide a safe transportation option, with layers of safeguards such as driver and vehicle information, and ETA-sharing to ensure there is accountability and traceability of all trips that occur on the Uber platform.
– Evelyn Tay, Uber Spokeswoman

Yesterday, I recd the following email from Uber

Two snapshots for posterity (and to document the date and time of Uber’s email)

Mail from Uber  sent on Dec 11 evening
Mail from Uber sent on Dec 11 evening

And more of the message

Well crafted message
Well crafted message

I felt better and hoped for better. As I finished reading the message it said very clearly in the end that if I have any questions then I can just reply back to this email or send a tweet.

And I did that
And I did that

And I did reply to the email on Friday morning. The only reason I wrote it to see if they really respond. My whole premise was on the fact that this particular driver was already ‘FLAGGED’ by one of the commuters, Nidhi Shah,in the past. Here is the source of the story – http://www.huffingtonpost.in/2014/12/10/uber-rape-case_n_6298094.html

And here are the tweets by Nidhi

Uber customer tweets and alerts about the potential danger
Uber customer tweets and alerts about the potential danger

So Über knows that they were alerted and they should have paid attention. So now they are writing to their customers and assuring them of a response, So I wrote a small email,

Message to Uber
Message to Uber

I sent this at 1000 hrs on Dec 12, 2014. As I write this post, it is 1800 hrs on Dec 13. More than 32 hours and no response.

Makes me think that Uber (or at least Uber India) is still non-responsive. Sad.

————————————
Update on Dec 19

So I finally heard back, after 6 days. My guess is that they were trying to hire community managers (And my guess is that this person could be on a contract to kind of respond and keep SoMe community pacified than any real hands-on support)

Here is the response

It took them 6 days to compose this
It took them 6 days to compose this

And as you could see, there is no mention of being apologetic for responding after 6 days. I am gonna get my money off PayTM now.

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nandanjha

Software Professional, Travel enthusiast, music art and theatre appreciator. Loves Indian road trips, Adobe software and Apple devices, German Beer, NSD plays, all old hindi songs and beautiful people.

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